Product Warranty for Xiaomi in Australia


All Xiaomi products purchased from Panmi and its Authorised Resellers  (‘Authorised Reseller’) are covered under 24-month warranty except for e-scooters.  The return policy to the extent permissible under Australian Consumer Law (‘ACL’). Customers should contact the Authorised Reseller from which they purchased the product to receive warranty procedure instructions.


Panmi warrants to the original purchaser that the product shall be free from defects (‘Limited Product Warranty’).  Panmi and its Authorised Resellers are not responsible for damage arising from the consumer’s failure to follow the provided instructions relating to the use of the product. This Limited Product Warranty applies to all products purchased from Panmi and its Authorised Resellers for 24-months from the date of receipt of shipment (‘Limited Product Warranty Period’).  

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This Limited Product Warranty provides additional protection and is the preferred method of assisting customers as we have optimised it to be a more structured and efficient approach to resolving any issues, subject to the terms and exclusions below.


If a hardware defect is found subject to a valid claim lodged with the authorised reseller within the Limited Product Warranty Period, we will either: 

  • Repair the product at no charge for the original purchaser, using new or refurbished replacement parts; or
  • Replace the product with a new or refurbished product; or refund the product.

Shipping and handling charges may apply except subject to the ACL.


Australia compliance product:  In accordance with ACL, Panmi may require the customer to provide proof of purchase details and warranty card with serial number of the product. 


Consumers are responsible for:

  • Providing proof of purchase via invoice.
  • Immediately cease using the product upon discovering a defect or upon making a claim to the relevant Authorised Reseller.
  • Returning the device to the retailer or online reseller. Any cost in freight must be paid by the consumer.
  • Adding protection from damage (either use the original box or other adequate packaging if device is sent via freight).
  • Backing up any data, software, or other materials you may have stored or preserved on the product.

This Limited Product Warranty does not apply to any damage caused in the following circumstances:

  1. Damage caused by nature or acts of God, for example, lightning strikes, cyclones and the like. 
  2. Negligent or incorrect use of the product. 
  3. Commercial use of the product. 
  4. Unauthorised modifications to any part of the product. 
  5. Damage caused by use with non-Imilab products. 
  6. Damage caused by negligence, accident, abuse, misuse, flood, fire, earthquake or other external causes. 
  7. Damage caused by operating the Product outside the permitted or intended uses described by the manufacturer’s instructions provided by Imilab or with improper voltage or power supply.
  8. Damage caused by servicing of the product (including upgrades and expansions) performed by anyone who is not authorised by Panmi to perform such services; or 
  9. Damage caused by natural wear and tear. 

No Panmi reseller, agent, or employee is authorised to make any modification, extension, or addition to this Limited Product Warranty. 



CityAddressOpening Hours
BrisbaneWestfield Chermside Shopping Centre, Shop K7, Cnr Gympie & Hamilton Road, Chermside, QLD, 4032Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm
Saturday 9am -5pm
Sunday 10am -5pm
Gold CoastRobina Town Centre Shopping Centre, Shop 2033B,1 Robina Town Centre Drive, Robina, QLD, 4230Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm
Sunday 10am -4pm
AdelaideWestfield Marion Shopping Centre, Shop K117,297 Diagonal road, Oaklands park, SA, 5046Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm
Sunday 9am -5pm
PerthWestfield Carousel Shopping Centre, Shop K104,1382 Albany Hwy, Cannington, WA, 6107Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm
Sunday 11am -5pm
CanberraWestfield Belconnen Shopping Centre, Shop K177,18 Benjamin Way, Belconnen, ACT, 2617Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm
Sunday 10am -4pm
NewcastleCharlestown Square Shopping Centre, Shop K802,30 Pearson Street, Charlestown, NSW, 2290Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -5pm
Sunday 10am -4pm
MackayCaneland Central Shopping Centre, Shop K2106,2505 Mangrove Road, Mackay, QLD, 4740Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-9pm Saturday 9am -4pm
Sunday 10am -4pm
CairnsCairns Central Shopping Centre, K08,1-12 McLeod Street, Cairns, QLD, 4870Monday to Wednesday, Friday, Saturday 9am -5:30pm
Thursday 9am-9pm
Sunday 10:30am -4pm
SydneyStockland Piccadilly Shopping Centre, k04,210 Pitt St, Sydney, NSW, 2000Monday to Wednesday, Friday 9am -5:30pm Thursday 9am-8pm Saturday 9am -4pm
Sunday 10am -4pm
MelbourneHighpoint Shopping Centre, Shop K7306,120 – 200 Rosamond Road, Maribyrnong, Victoria, 3032Monday to Wednesday 9am -5:30pm
Thursday, Friday 9am-9pm
Saturday 9am -6pm
Sunday 10am -5pm