Q: How fast can an eBike go?
A: The first thing to remember is that even though eBikes have a motor, we are still talking about bicycles. They are not scooters.
Q: So how fast can you go on an eBike?
A: In AU, an eBike must have a motor with a maximum power of 250W, assisting the eBike to a maximum speed of 25 km/h. If the pedal support still functions above these limitations, then the bike becomes a so-called speed pedelec.
Q: So can it go faster than the motor supports?
A: Yes, sure. It can go as fast as you can pedal, but the motor stops supporting you when you reach the max speed limitation. With an eBike, you have the ability to reach a speed that is suitable for your way of riding, whether that’s faster than the motor supports or at a speed that’s lower than the maximum motor support speed.
Q: Can you get any exercise out of an eBike?
A: The answer is that you can decide if you want to exercise with an eBike. There are several options to challenge yourself physically if you want to.
1. You can use your eBike without any support or in Eco mode and still feel your legs burn. 2. You can do several laps on the same ride.
3. You can ride farther and longer with an eBike.
4. On your eBike you are encouraged by the speed/fun factor, and you can keep going.
5. If you weren’t riding an eBike or regular bike before, what would you be doing otherwise? Empower yourself to get as much exercise as you want with your eBike.
And… If you prefer, you can also empower yourself to simply have a good time and enjoy the ride without any sweat.
Q: Can I handle the eBike when the battery runs out?
A: eBikes are supported by our Electric motor technology, which provides support on the most challenging terrain. But if the battery runs out no worries, you can still pedal and get home safely. Will it be easy? That depends on what terrain you are riding. Empower yourself to ride your eBike even when the battery runs out.
Q:How far can I expect to ride on a single battery charge?
A: The range for a single battery charge can vary greatly depending on conditions such as the combined weight of the rider and cargo; wind resistance; tyre pressure and tread profile; terrain and elevation changes; road or trail surface; outdoor temperature; maintenance of the eBike; and the condition of the battery. Please refer to the spec sheet of the eBike you prefer for the typical range.
Q:What is the charging temperature range of eBike batteries? Why can’t charge in high temperature or low temperature environment?
A: The eBike battery charging temperature range is -10~45° C, The battery pack BMS will be automatically protected and cannot be charged if the temperature is too high or too low. When temperature returns to the required range charging function will return to normal. In this case, there is no need to report for repairs.
Q: My eBike doesn’t turn on. What should I do?
A: First please check that the battery is charged, and it functions (for example turn on headlight) ; if the battery is in working conditions, then check if the battery and other wires are properly connected. If it’s still not working, then consult the dealer and after-sale for support.